supportWisr Personal Loans

Wisr Personal Loans

How do I find my Loan ID?

You can locate your Loan ID on the first page of your personal loan contract.

I currently have another Debt Account connected with Wisr. How do I link my Wisr personal loan?

Currently you cannot have more than one Debt Account connected with Wisr. To replace your Debt Account with a Wisr personal loan, simply:

  1. Click My Account
  2. Click Debt Account
  3. Click I want to pay down another debt type
  4. Click Wisr personal loan
  5. Enter your Wisr personal loan details
  6. That’s it! You’ve linked your Wisr personal loan.

I've entered my Wisr Loan ID and an error is appearing stating "Loan ID invalid. Please check your details and try again." Can you please help?

Please get in touch with us at contact@wisrapp.com.au and we can help you out.

I've entered my last name associated with my Wisr personal loan and an error is appearing stating "Loan ID and Loan Holder last name do not match. Please check your details and try again." Can you please help?

Please get in touch with us at contact@wisrapp.com.au and we can help you out.

Does Wisr App replace the way I currently pay down my Wisr personal loan?

No, not yet. Wisr App is currently designed to accelerate your debt payments which should supplement your regular repayments.

We will be looking at incorporating the ability to use Wisr App as the primary method for your debt repayments.

I've just paid off my Wisr personal loan. How do I change my Debt Account?

Firstly, congratulations for paying off your Debt Account! This is a massive achievement and you should be really proud of yourself.

You can update your Debt Account by following these simple steps:

  1. Click My Account
  2. Click Debt Account
  3. Click I want to pay down another debt type
  4. Select the Debt Account you want to use
  5. Click Save

Keep in mind that it may take up to two business days for this to update. Your round-ups will now be deposited into this Debt Account from now on.

Can’t find what you’re looking for?

Get in touch via the below and someone from Team Wisr will get back to you.

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