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My Account

How do I set up a new account?

You can set up a new Wisr App account in 4 simple steps.
Step 1: Download and install the free Wisr App, found in the Australian iOS App Store.
Step 2: You’ll need a valid email address, your full legal name and mobile number to personalise your account.
Step 3: Follow the guidance through the App, to register your Round-up Account (where your spending occurs), your Funding Account (where your money will be debited from) and your Debt Account (a credit card or mortgage account where your round-ups will be used to help pay down your debt).
Step 4: Wisr App will automatically start rounding-up for you. Once you’ve reached $5 you’re all set to access all features within the app.

How much does it cost to use Wisr App?

Wisr charges a monthly account keeping fee of $1.25 per month (including GST), which is only charged when your account has actively rounded-up at least $5 during the month. This is to help us cover the cost of the transactions we make on your behalf. You can read more about Wisr’s fee structure explained in the Product Disclosure Statement.

How do I change my PIN code?

You can change your PIN code by accessing the ‘Settings’ panel in the menu.

Can I permanently delete my account?

Yes. Please email contact@wisrapp.com.au and we can take care of that for you. You have the option to suspend your round-ups within the app if you’re not quite ready to leave us. We certainly don’t want to see you go, so please share your reason for leaving with us to help make the app better for future users.

How do I update my mobile number or email?

If you’d like to update your mobile number or email address, you can do so by getting in touch with us at contact@wisrapp.com.au

I just made a purchase but can’t see it showing up in my Wisr account?

Your transactions can take up to 24 hours to display in your Wisr App account.

What happens if I delete the Wisr App from my device, or get a new phone?

Your account will continue to work and keep rounding-up as normal (unless you have suspended your round-ups). You can download the App again here and log into your account from any compatible device.

How do I verify my account?

When creating your account you would have received an email from Wisr with a link to verify your account. Check your spam and junk folders. If you still can’t find it, email us at contact@wisrapp.com.au

Do I need to be over 18 years old to use Wisr App?

Yes, you need to be at least 18 years old to use Wisr App, and also a permanent Australian resident.

Can’t find what you’re looking for?

Get in touch via the below and someone from Team Wisr will get back to you.

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